Return policy

We want you to love your Opaléya piece fully and forever. If for any reason your order isn’t quite right, you may return eligible items for a refund or store credit, provided they meet the following conditions

To be eligible for return, items must be:

Please note: No returns will be accepted if the Opaléya ribbon has been removed, untied, or tampered with.

This ribbon is part of our authenticity and quality control process — once it’s removed, the garment is considered worn and non-returnable.

Please email info@opaleya.com with your order number and reason for return.

We will respond with return instructions and next steps.

Approved returns will be refunded to your original payment method or offered as store credit.
Please allow 3–5 business days from receiving your return for processing unless stated otherwise.
Original shipping costs are non-refundable.
A return shipping fee will be deducted from your refund amount.