From time to time, Opaléya may offer goodwill credits at our discretion as a gesture of appreciation or to enhance your experience with us.

Goodwill credits are intended for use on future purchases only and hold no cash value.

Please note that goodwill credits are linked to the original order for which they were issued. If an order is returned for a full or partial refund, any associated goodwill credit may no longer remain valid.

Where a goodwill credit has already been redeemed and the original order is subsequently returned for a full or partial refund, the value of the goodwill credit may be deducted from the refund amount.

Opaléya reserves the right to issue, amend, withdraw, or decline goodwill credits at its sole discretion.

To be eligible for a return, items must be:

• Unworn, unwashed, and returned in their original condition

• Free from any marks, scents, makeup, or signs of wear

• Returned with all original tags attached and the Opaléya tamper proof ribbon fully intact

• Returned within 14 days of delivery

Please note that return postage costs, along with a £5 restocking fee per item, will be deducted from your refund.

Important Return Notice

Returns will not be accepted if the Opaléya ribbon has been removed, untied, cut, or otherwise tampered with.

Our ribbon forms part of our authenticity and quality control process. Once removed or altered, the garment is considered non returnable.

Due to hygiene reasons, all swimwear is non refundable and cannot be returned or exchanged unless the item is faulty.

To request a return, please email info@opaleya.com with your order number and reason for return within 14 days of receiving your order.

Once your request has been reviewed and approved, we will provide full return instructions and the next steps.

Approved returns will be refunded to your original payment method or, where applicable, offered as store credit.

Please allow up to 7 business days from the date your return is received for processing.

During busier periods, including promotional events and seasonal periods such as Black Friday, Christmas, New Year, Eid, and other peak periods, processing times may take up to 10 business days.

Please note that original shipping costs are non refundable.

Return postage costs, along with a £5 restocking fee per item, will be deducted from your refund.

The following items are not eligible for return:

• Items marked as Final Sale

• Garments showing signs of wear, damage, washing, marks, scents, makeup, or alteration

• Any item returned without its original tags attached

• Any item where the Opaléya tamper proof ribbon has been removed, untied, cut, or otherwise tampered with