Return policy
We want you to love your Opaléya piece fully and forever. If for any reason your order isn’t quite right, you may return eligible items for a refund or store credit, provided they meet the following conditions
Return Conditions
To be eligible for return, items must be:
- Unworn, unwashed, and in original condition
- Free from any marks, scents, or signs of wear
- Returned with original tags and our tamper-proof ribbon completely intact
- Returned within 14 days of delivery
Please note: No returns will be accepted if the Opaléya ribbon has been removed, untied, or tampered with.
This ribbon is part of our authenticity and quality control process — once it’s removed, the garment is considered worn and non-returnable.
How to Start a Return
Please email info@opaleya.com with your order number and reason for return.
We will respond with return instructions and next steps.
Refunds & Processing
- Approved returns will be refunded to your original payment method or offered as store credit.
- Please allow 3–5 business days from receiving your return for processing unless stated otherwise.
- Original shipping costs are non-refundable.
Non-Returnable Items
- Items marked “Final Sale”
- Worn or damaged garments
- Any item with the tamper-proof ribbon remove